Customer Collections Specialist (PK)

The Customer Collections Specialist is responsible for managing and overseeing the collection of outstanding customer payments. This role involves working closely with customers to resolve payment issues, ensuring timely collection of receivables, and maintaining positive customer relationships. The goal is to minimize bad debt and improve cash flow while providing excellent customer service.

• Manage Customer Accounts: Monitor and manage customer accounts to ensure timely payment of invoices. Identify and address any issues or discrepancies in billing.
• Collections Activities: Conduct outbound calls, send emails, and follow up with customers to collect outstanding payments. Utilize various communication methods to reach customers and resolve payment issues.
• Customer Interaction: Serve as the primary point of contact for customers regarding payment inquiries. Provide courteous and professional assistance to customers, addressing their concerns and resolving any disputes.
• Payment Plans: Negotiate and establish payment plans with customers who are experiencing financial difficulties. Ensure that payment plans are feasible and adhered to.
• Documentation: Maintain accurate records of all collection activities, including customer interactions, payment agreements, and follow-up actions. Update customer accounts and ensure all information is current.
• Reporting: Generate regular reports on collection activities, outstanding receivables, and payment status. Provide insights and recommendations to management for improving collection processes.
• Collaboration: Work closely with the finance and accounting teams to reconcile accounts and ensure accurate billing. Collaborate with other departments to address customer issues and improve overall customer satisfaction.
• Compliance: Ensure compliance with company policies and legal regulations related to collections. Stay updated on industry best practices and changes in regulations.
• Other duties as assigned.

Key Qualifications

• Bachelors degree, preferably in business or communications.
• 3-5 years of experience managing a customer/client services, experience or success team.
• Demonstrated ability to resolve customer issues.
• Proficiency in MS Office Suite.
• Experience in data management systems, such as Hansen or similar.
• Experience with CRM, such as HubSpot or similar.
• Strong attention to detail.
• Exhibited capability of building and maintaining relationships.
• Demonstrates understanding of the nuances of communication and interpersonal relationships.
• Flexibility and adaptability to changing requirements.

Desired Qualifications

• 1-2 years of experience in billing or service in the energy industry.
• Experience in renewable energy.
• Experience with Procore or similar construction management software.