Senior Billing Coordinator

About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSIs recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Division: Bookassist , a division of the Vertus Groups hospitality portfolio, is a multi-award winning and leading provider of online booking technology, distribution technology, web design, and digital strategy services to the hotel industry internationally. Bookassist creates, manages, and optimizes digital strategies for hotels and hotel groups. We drive our clients online business and seek higher and higher conversions to improve direct booking on our clients hotel websites. Bookassist is expanding rapidly with additional offices in Madrid, Rome, Vienna, and Prague and a client base of over 2000 hotels. The Position: Bookassist seeks a Senior Billing Coordinator to manage a complex and transactional billing process. The role requires the individual to work independently, coordinating directly with the business and their customers. We are looking for someone who possesses integrity and trust with the intellectual horsepower to be adaptable to multiple software systems, is an enthusiastic energetic quick learner with a positive approach to constant change whilst having the capability to have composure under stressful times, tight deadlines and when unexpected demands are requested Key Responsibilities:

• Coordinate and prepare customer invoices and reconcile monthly invoice activity to ensure completeness and accuracy.
• Post invoice batches within the sales module and ensure that the invoices are being deferred correctly in GP.
• Process customer account credits, return memos, cash receipts, and apply them against invoices in GP.
• Coordinates and manages all relevant support relating to customer invoices including executed contracts, purchase orders, and other support material.
• Assist in the regular reconciliation of AR-related accounts (e.g., AR, deferred revenue).
• Works to resolve all invalid addresses and phone numbers using skip trace and update customer records in GP.
• Independently evaluates and resolves issues as needed. When appropriate, escalate issues to the Manager.
• Track changes to invoices and provide statistics to analysts if needed.
• Ensure completeness of billing by running reports and comparing results.
• Independently evaluates and resolves issues as needed. When appropriate, escalates issues to the Billing Manager.
• Respond to customers email inquiries in a timely manner.
• Assisting with Ad Hoc requests such as information for audits.

Education and Technical Skills:

• Bachelors degree in accounting or finance with excellent verbal English skills is preferred.
• Must be independent - Able to manage tasks with minimal supervision.
• Minimum 5+ years of billing experience, preferably in a fast-paced environment.
• Experience handling complex billing.
• Comfortable working under pressure in a high-volume environment.
• Proficient with Microsoft Office - Intermediate in Excel
• Microsoft Great Plains knowledge a plus
• Ability to work both independently and as an excellent team player.
• Must be able to cooperate and work effectively with all levels of expertise within the organization.
• Ability to analyze issues logically and efficiently and address multiple priorities in a professional manner.
• Must be detail-oriented.
• Flexibility to work overtime at critical periods.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage - Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. Were committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, weve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.